Computol Assurance

Complete Managed IT Services

Backed by a team of technology experts at a predictable price

As your company grows, your IT infrastructure becomes more and more critical to the success of your business. Partnering with Computol ensures you’re leveraging technology and reducing inefficiencies within your organization.

  • Less Downtime

    Through continuous monitoring and maintenance, our team recognizes potential issues and acts on them before they affect your system or employees. Less downtime increases productivity and saves you money.

  • Less Complexity

    Our team of engineers streamlines your infrastructure to ensure that your technology works together seamlessly. Less complexity equals fewer system failures.

  • Better Planning

    We work with you to build a road map that supports your business goals. Together, we prepare a plan to keep your technology up-to-date and grow with your business. Better planning means your IT becomes an integral part of your business growth instead of an afterthought.

Our Process

Assess and Listen

We start by taking a good look at your network, listening to your pain points and providing you with a clear and transparent service proposal.

Optimize

We thoroughly clean up and document your computer network so that we can manage and support it efficiently.

Manage and Support

We install our remote support software and take over responsibility for managing your computer infrastructure.

What’s included in Computol Assurance

  • Help Desk & IT Support

    Unlimited remote support during business hours with a friendly, responsive team that knows your environment.

  • Proactive Monitoring & Patch Management

    24×7 monitoring of servers, workstations, and network devices—plus automated patching to keep systems secure and up to date.

  • Cybersecurity & 24x7 SOC

    Multi-layered protection with endpoint security, threat detection, and a Security Operations Center monitoring your environment around the clock.

  • Backup & Disaster Recovery

    Encrypted cloud backups, MFA-secured access, and regular restore testing to ensure your data is always recoverable.

  • Microsoft 365 Management

    Licensing, setup, and ongoing administration of Microsoft 365, including email security and configuration.

  • Compliance & Best Practice Alignment

    Regular reviews to align your network with industry standards and assist with HIPAA, NIST, CMMC, and other compliance requirements.

  • Vendor & Lifecycle Management

    Procurement assistance, warranty tracking, and asset inventory to keep your technology lifecycle under control.

  • End User Training

    Security awareness and productivity training to keep your team informed and your business protected.

  • Strategic IT Planning

    Partnering with you for quarterly business reviews. Technology roadmaps to align IT with your business goals.

Frequently Asked Questions

1. What is included in Computol Assurance?
Computol Assurance is a complete managed IT services package. It includes help desk support, proactive monitoring, cybersecurity with 24×7 SOC, backup and disaster recovery, Microsoft 365 management, compliance alignment, vendor management, and strategic IT planning.

2. Do you offer after-hours support?
Yes. Our monitoring and security operations run 24×7. For critical issues outside business hours, we have an on-call escalation process to ensure your systems stay protected and operational.

3. How does onboarding work?
We start with a full assessment of your network and systems. Then we optimize configurations, implement security measures, and install our remote management tools. Finally, we provide documentation and a roadmap for your IT environment.

4. Can you help with compliance requirements like HIPAA or CMMC?
Absolutely. We align your systems with industry best practices and assist with compliance frameworks such as HIPAA, NIST, and CMMC. We also provide reporting to help demonstrate compliance during audits.

5. Do you still offer break-fix services?
We support existing break-fix clients, but Computol Assurance is our primary offering. It provides predictable costs and proactive management—helping you avoid the downtime and surprises of break-fix.

6. What does it cost?
Pricing is based on the size and complexity of your environment. We’ll provide a clear, predictable monthly rate after your assessment—no hidden fees or surprise charges.

Ready to Simplify IT?

One package. Complete peace of mind.
Get proactive IT management, 24×7 security, and a clear technology roadmap—all for one predictable monthly price.

Schedule a Discovery Call

(No pressure, just a conversation about your goals.)

Trusted by businesses across Ohio for 40+ years